Shipping policy

Last updated: April 2026

At YexRecovery, we aim to keep shipping simple, clear, and reliable.

Free International Shipping

We offer free international shipping on all orders unless an express shipping option is selected at checkout.

If express shipping is available for your location, the cost will be shown at checkout before you complete your purchase.

Order Processing

Orders are typically processed within 1–3 business days.

Please note:

  • Orders are not processed or shipped on weekends or public holidays
  • Processing times may be slightly longer during busy periods, promotions, or product launches

Estimated Delivery Times

Delivery times vary depending on your location.

Free Tracked Shipping
Estimated delivery: 5–12 business days

Typical delivery by region
UK & Europe: 3–6 business days
US: 8–12 business days
Australia: 5–10 business days

Important Information

All delivery times are estimates and may occasionally be affected by:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High shipping volumes

Tracking information will be provided once your order has been dispatched.

By placing an order, you agree to the shipping timeframes and conditions outlined above.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow a few days for tracking updates to appear.

Incorrect Shipping Information

It is the customer’s responsibility to ensure all shipping details are entered correctly at checkout.

If an order is delayed or returned due to incorrect or incomplete information, we may be able to resend it, but additional shipping charges may apply.

Lost, Missing, or Delivered Orders

If your order appears to be lost in transit, please contact us at yexrecovery.support@gmail.com and we will do our best to assist.

If your tracking shows "delivered" but you have not received your order, please:

  • Check with household members or neighbours
  • Check around your delivery location
  • Contact your local delivery carrier

If the parcel still cannot be located, contact us within 7 days of the marked delivery date.

While we’ll always try to help, we cannot guarantee refunds or replacements for items marked as delivered by the carrier.

Delayed Orders

If your order has not arrived within the expected timeframe, please contact us and we will look into it for you.

Customs, Duties & Import Charges

Depending on your country, international orders may be subject to customs duties or import fees. These charges are set by your local authority and are the customer’s responsibility.

Contact

For any shipping-related questions, please contact us at yexrecovery.support@gmail.com

We appreciate your patience and support. We’re here to make sure your order arrives as smoothly as possible.